{"id":2110,"date":"2026-07-22T18:29:17","date_gmt":"2026-07-22T16:29:17","guid":{"rendered":"https:\/\/euroqualitysystem.com\/faq\/"},"modified":"2026-07-28T19:28:33","modified_gmt":"2026-07-28T17:28:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/euroqualitysystem.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eqs-64-hero-114c65505210df24191582a64a06a042\">\n.avia-section.av-eqs-64-hero-114c65505210df24191582a64a06a042{\nbackground-color:#f7f8f8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-eqs-64-hero-114c65505210df24191582a64a06a042 main_color avia-section-large avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  titre-section hero-section avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2110'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-eqs-64-htxt-784145704164e23d1136d0695b6f14c9 av_one_half  avia-builder-el-1  el_before_av_one_half  avia-builder-el-first  first av-break-at-tablet flex_column_div av-animated-generic bottom-to-top  '     ><p><br \/>\n<section  class='av_textblock_section av-eqs-64-text-57016df5937a111952e96c2914d54068 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p class=\"eyebrow\">Euro Quality System<\/p>\n<h1>FAQ<\/h1>\n<p>Frequently asked questions about Euro-Quality System certification. Find answers to your questions about our procedures and services.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-buttonrow-wrap av-eqs-64-btnrow-92f72e27441752addf6d9059922ca8a6 avia-buttonrow-left  avia-builder-el-4  el_after_av_textblock  avia-builder-el-last '>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eqs-64-btn1-81de4b7d33b5caf995fda923a0e45272\">\n#top #wrap_all .avia-button.av-eqs-64-btn1-81de4b7d33b5caf995fda923a0e45272{\nmargin-bottom:5px;\nmargin-right:5px;\n}\n#top #wrap_all .avia-button.av-eqs-64-btn1-81de4b7d33b5caf995fda923a0e45272:hover{\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-eqs-64-btn1-81de4b7d33b5caf995fda923a0e45272:hover .avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n<\/style>\n<a href='https:\/\/euroqualitysystem.com\/en\/request-a-quote\/'  class='avia-button av-eqs-64-btn1-81de4b7d33b5caf995fda923a0e45272 avia-icon_select-yes-right-icon avia-size-large 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avia-img-lazy-loading-not-2718 avia_image ' src=\"https:\/\/euroqualitysystem.com\/wp-content\/uploads\/2026\/07\/EQS-en-faq.webp\" alt='Frequently asked questions \u2014 Euro Quality System certification' title='Frequently asked questions \u2014 Euro Quality System certification'  height=\"1080\" width=\"1920\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eqs-64-sec-7e937865afd9ea33899513d7d6aa4c54\">\n.avia-section.av-eqs-64-sec-7e937865afd9ea33899513d7d6aa4c54{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-eqs-64-sec-7e937865afd9ea33899513d7d6aa4c54 main_color avia-section-large avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_custom_layout  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2110'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eqs-64-h-9875dfed55c9050094affdfef5eafae0\">\n.flex_column.av-eqs-64-h-9875dfed55c9050094affdfef5eafae0{\npadding:0 0 0 0;\n}\n<\/style>\n<div  class='flex_column av-eqs-64-h-9875dfed55c9050094affdfef5eafae0 av_one_full  avia-builder-el-8  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  '     ><section  class='av_textblock_section av-eqs-64-ht-8c6985b4db0409a43779deeecbd552e0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Frequently asked questions<\/h2>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eqs-64-faq-3b1cf93a911862024d224545ee864af7\">\n.flex_column.av-eqs-64-faq-3b1cf93a911862024d224545ee864af7{\npadding:0 0 0 0;\n}\n<\/style>\n<div  class='flex_column av-eqs-64-faq-3b1cf93a911862024d224545ee864af7 av_one_full  avia-builder-el-10  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  column-top-margin'     ><section class=\"winsiders-faq-section\"><div class=\"togglecontainer winsiders-faq av-elegant-toggle toggle_close_all\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/FAQPage\"><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-how-do-you-assign-an-auditor-to-a-file\" data-fake-id=\"#how-do-you-assign-an-auditor-to-a-file\" data-slide-speed=\"200\" data-title=\"How do you assign an auditor to a file?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : How do you assign an auditor to a file?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : How do you assign an auditor to a file?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"how-do-you-assign-an-auditor-to-a-file\" aria-expanded=\"false\">How do you assign an auditor to a file?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"how-do-you-assign-an-auditor-to-a-file\" aria-labelledby=\"toggle-how-do-you-assign-an-auditor-to-a-file\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>Euro-Quality System assigns an auditor whose technical skills match your field of activity and the standard concerned. Our network of partner auditors allows us to find the expert best suited to your sector.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-how-long-does-certification-last\" data-fake-id=\"#how-long-does-certification-last\" data-slide-speed=\"200\" data-title=\"How long does ISO certification last?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : How long does ISO certification last?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : How long does ISO certification last?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"how-long-does-certification-last\" aria-expanded=\"false\">How long does ISO certification last?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"how-long-does-certification-last\" aria-labelledby=\"toggle-how-long-does-certification-last\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>Certification is issued for a period of 3 years. Annual surveillance audits are conducted to verify that your management system remains compliant with the standard.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-how-does-a-certification-audit-work\" data-fake-id=\"#how-does-a-certification-audit-work\" data-slide-speed=\"200\" data-title=\"How does an ISO certification audit work?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : How does an ISO certification audit work?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : How does an ISO certification audit work?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"how-does-a-certification-audit-work\" aria-expanded=\"false\">How does an ISO certification audit work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"how-does-a-certification-audit-work\" aria-labelledby=\"toggle-how-does-a-certification-audit-work\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>The initial certification audit takes place in two stages: a Stage 1 audit (documentary review) and a Stage 2 audit (on-site audit). Annual surveillance audits are then scheduled.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-how-confidential-is-my-data\" data-fake-id=\"#how-confidential-is-my-data\" data-slide-speed=\"200\" data-title=\"How confidential is my data?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : How confidential is my data?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : How confidential is my data?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"how-confidential-is-my-data\" aria-expanded=\"false\">How confidential is my data?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"how-confidential-is-my-data\" aria-labelledby=\"toggle-how-confidential-is-my-data\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>Euro-Quality System is committed to respecting the strictest confidentiality regarding all information obtained during audits. This confidentiality is contractually guaranteed with our auditors.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-what-is-the-certification-process\" data-fake-id=\"#what-is-the-certification-process\" data-slide-speed=\"200\" data-title=\"What is the certification process?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : What is the certification process?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : What is the certification process?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"what-is-the-certification-process\" aria-expanded=\"false\">What is the certification process?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"what-is-the-certification-process\" aria-labelledby=\"toggle-what-is-the-certification-process\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>TABLE OF CONTENTS<\/p>\n<p>1. <a href=\"#description-procedure-certification\">Description of the certification procedure<\/a><br \/>\n2. <a href=\"#certification-initiale\">Initial certification<\/a><\/p>\n<ul>\n<li><a href=\"#phase-preliminaire\">A) Preliminary phase<\/a><\/li>\n<li><a href=\"#phases-evaluation\">B) Evaluation phases<\/a><\/li>\n<li><a href=\"#phase-proposition\">C) Proposal phase<\/a><\/li>\n<li><a href=\"#phases-decision\">D) Decision phases<\/a><\/li>\n<li><a href=\"#phase-certification\">E) Certification phase proper<\/a><\/li>\n<\/ul>\n<p>3. <a href=\"#duree-certification\">Duration of certification<\/a><br \/>\n4. <a href=\"#audit-suivi\">Surveillance audit<\/a><br \/>\n5. <a href=\"#extension-portee-certification\">Extension of certification scope<\/a><br \/>\n6. <a href=\"#reconduction-certification\">Renewal of certification<\/a><br \/>\n7. <a href=\"#confidentialite\">Confidentiality<\/a><br \/>\n8. <a href=\"#suspension-retrait-certifications\">Suspension and withdrawal of certifications<\/a><br \/>\n9. <a href=\"#recours-appels-societe-certifiee\">Appeals by the certified company<\/a><br \/>\n10. <a href=\"#traitement-plaintes\">Handling of complaints<\/a><br \/>\n11. <a href=\"#informations-accessibles-public\">Publicly accessible information<\/a><\/p>\n\n<hr \/>\n<h3 id=\"description-procedure-certification\">1. DESCRIPTION OF THE CERTIFICATION PROCEDURE<\/h3>\n<p>The certification process of the company applying for certification is organized in accordance with the general operating criteria of a certification body as defined in the ISO\/IEC 17021 standard.<\/p>\n<h3 id=\"certification-initiale\">2. INITIAL CERTIFICATION<\/h3>\n<p>The certification procedure comprises 5 main phases broken down into 9 steps:<\/p>\n<h4 id=\"phase-preliminaire\">A. Preliminary phase<\/h4>\n<h5><em>1. Application review<\/em><\/h5>\n<p>This step recommends a preliminary information visit by a member of our Management Board or a sales manager to the applicant company\u2019s facilities. The admissibility of the application is decided following a comprehensive review of the candidate\u2019s quality, safety and\/or environmental system, thus verifying that all requirements of the reference standard are covered. This preliminary information visit is at no cost to the company.<br \/>\nThis step translates the application request into the agreement signed between Euro-Quality System France and the company applying for certification.<\/p>\n<h4 id=\"phases-evaluation\">B. Evaluation phases<\/h4>\n<h5><em>2. File processing<\/em><\/h5>\n<p>The audit team is selected and receives a mission brief. The company applying for certification is informed of this choice and may challenge this audit team within 8 days.<\/p>\n<h5><em>3. Review of the company documentation<\/em><\/h5>\n<p>The audit team reviews the company\u2019s documentation. This review is generally carried out at our organization\u2019s offices unless the company wishes it to be done at its own premises. A report highlights any remarks and\/or non-conformities in the documentation and concludes on the possibility of proceeding to the next phase 2 of the certification process.<\/p>\n<h5><em>4. Audit preparation<\/em><\/h5>\n<p>At the same time as the documentation review report, an audit plan is sent to the company, which has the opportunity to provide remarks within eight days.<\/p>\n<h5><em>5. Conduct of the audit<\/em><\/h5>\n<p>The audit is conducted on the dates set out in the audit plan and in accordance with the planned schedule. The audit team finalizes the audit with a written report presented to the company\u2019s management. This report may be supplemented by remarks from the company\u2019s management. This report is transmitted to the Management Board of our certification body.<br \/>\nThe maximum time frame for implementing corrections and corrective actions for any major or critical non-conformity, during the conduct of an audit, is 6 (six) months after the audit date.<\/p>\n<h4 id=\"phase-proposition\">C. Proposal phase<\/h4>\n<h5><em>6. Reviewers&rsquo; opinion<\/em><\/h5>\n<p>The documentation review and evaluation audit reports, as well as the client\u2019s responses to any action requests (following non-conformities against the reference standard), are reviewed by one or two reviewers from the organization. These individuals, independent of the audit team, give an opinion on the certification file.<\/p>\n<h4 id=\"phases-decision\">D. Decision phases<\/h4>\n<h5><em>7. Certification decision<\/em><\/h5>\n<p>Based on the reviewers\u2019 opinion, the organization\u2019s Management Board makes the decision, either:<\/p>\n<p>&#8211; to grant certification, without or with reservations on the scope;<br \/>\n&#8211; to put the decision on hold:<br \/>\n&#8211; for additional documentary information;<br \/>\n&#8211; for the results of a supplementary audit;<\/p>\n<p>&#8211; to refuse certification.<\/p>\n<h5><em>8. Supplementary audit<\/em><\/h5>\n<p>This audit is intended to gather information or evidence on the actions requested during the previous audit to address certain non-conformities in the company\u2019s quality, safety and\/or environmental system.<\/p>\n<h4 id=\"phase-certification\">E. Certification phase proper<\/h4>\n<h5><em>9. Materialization of certification<\/em><\/h5>\n<p>The company benefiting from a favorable decision from the organization\u2019s Management Board receives:<\/p>\n<p>&#8211; its certificates and logo(s) referring to its certification,<br \/>\n&#8211; a document explaining the terms of reference to the certification issued by our organization and in particular the rules for using the logo(s).<br \/>\n&#8211; The certification mark (the logo(s)) is used to promote the certification.<\/p>\n<h3 id=\"duree-certification\">3. DURATION OF CERTIFICATION<\/h3>\n<p>Certification is granted for a period of three years and renewable for periods of three years (Special case: the ELV &#8211; End-of-Life Vehicle &#8211; approval is granted for a period of 6 years).<\/p>\n<h3 id=\"audit-suivi\">4. SURVEILLANCE AUDIT<\/h3>\n<p>During the certification period, the organization conducts periodic surveillance audits. These audits may be combined with other audits of the organization within the company.<br \/>\nThe surveillance audit must cover at minimum the effectiveness of the actions taken following the previous audit and, by sampling, the maintenance and application of the other points of the certification standard.<br \/>\nThese audits also help identify areas for improvement that will increase the effectiveness of the quality, safety and\/or environmental system in place, and improve the company\u2019s profitability.<br \/>\nCloser surveillance audits may also be triggered following:<\/p>\n<ul>\n<li>the degradation of the management of the company&rsquo;s quality, safety and\/or environmental system,<\/li>\n<li>a substantiated complaint filed by a client of the company concerning its quality, safety and\/or environmental system,<\/li>\n<li>any other information seriously calling into question the management of the company&rsquo;s quality, safety and\/or environmental system.<\/li>\n<\/ul>\n<h3 id=\"extension-portee-certification\">5. EXTENSION OF CERTIFICATION SCOPE<\/h3>\n<p>The certified company may request an extension of its certification scope at any time. The decision to grant or not grant the extension is made by our organization based on the report of the additional extension audit.<\/p>\n<h3 id=\"reconduction-certification\">6. RENEWAL OF CERTIFICATION<\/h3>\n<p>During renewal (3 years after certification, except ELV 6 years), the audit team:<\/p>\n<ul>\n<li>reviews the evolution of the company\u2019s documentation,<\/li>\n<li>reviews all points of the certification standard in the same way as the initial audit. The decision to renew or not renew the certification is made by the organization\u2019s Management Board based on the reviewers\u2019 opinion and the auditor\u2019s recommendations.<br \/>\nIn the event of exceeding the expiry date shown on the certificate, for any reason whatsoever, the company may no longer rely on this certificate until the renewal notification is issued.<\/li>\n<\/ul>\n<h3 id=\"confidentialite\">7. CONFIDENTIALITY<\/h3>\n<p>Strict measures are taken by our organization to ensure the confidentiality of information collected within the company.<\/p>\n<h3 id=\"suspension-retrait-certifications\">8. SUSPENSION AND WITHDRAWAL OF CERTIFICATIONS<\/h3>\n<p>Our organization has the right to suspend, withdraw, reduce the scope or cancel the issued certificate in the following cases (by way of example &#8211; non-exhaustive):<\/p>\n<ul>\n<li>if the company has not responded to a reminder made by our organization to obtain tangible evidence of the implementation of an action request,<\/li>\n<li>if the company does not comply with the agreements made with the organization under the organization-company agreement,<\/li>\n<li>if the company abusively uses the certificate or the organization\u2019s logo(s),<\/li>\n<li>if the company decides not to continue with certification.<\/li>\n<\/ul>\n<p>Our organization does everything possible to avoid the withdrawal of a certification by allowing the company to remedy in time the anomalies that led to the suspension of the certificate.<br \/>\nThe Management Board may request that the company return the original certificates in the event of suspension, withdrawal, cancellation or reduction of certification scope.<\/p>\n<p>Restoration of certification is possible subject to compliance and in all cases within a maximum period of 6 months.<\/p>\n<h3 id=\"recours-appels-societe-certifiee\">9. APPEALS BY THE CERTIFIED COMPANY<\/h3>\n<p>Following a substantiated request from the company, EURO-QUALITY SYSTEM acknowledges receipt of the appeal and contacts the company if necessary.<\/p>\n<p>The appeal is reviewed by competent persons who did not participate in the audit activities or the certification decision concerned. The admissibility of the appeal is assessed and the actions to be taken are defined in full impartiality.<\/p>\n<p>As far as possible, the decision takes into account the elements and expectations expressed by the company.<\/p>\n<h3 id=\"traitement-plaintes\">10. Handling of complaints<\/h3>\n<p>Any complaint or claim is handled by EURO-QUALITY SYSTEM provided it is submitted in writing. No anonymous complaint or claim will be processed, including if the applicant does not wish to be named, as handling would be impossible.<br \/>\nThe complaint or claim is handled by the Management of Euro-Quality System. It is subject to a processing request and feedback to the entity concerned. The applicant is informed of the correspondence and the follow-up. Based on the response, substantiated by the certified company, EURO-QUALITY SYSTEM may decide on corrective measures or dismiss the request; in all cases, the applicant is informed in writing.<\/p>\n<h3 id=\"informations-accessibles-public\">11. Publicly accessible information<\/h3>\n<p>Lists may be provided on request to certain organizations (e.g. chambers of commerce).<br \/>\nAny written request for certificate validity receives a response.<br \/>\nNo anonymous request (e.g. by phone) is processed.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-communicating-about-your-certification\" data-fake-id=\"#communicating-about-your-certification\" data-slide-speed=\"200\" data-title=\"Communicating about your certification\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Communicating about your certification\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Communicating about your certification\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"communicating-about-your-certification\" aria-expanded=\"false\">Communicating about your certification<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"communicating-about-your-certification\" aria-labelledby=\"toggle-communicating-about-your-certification\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>An ORGANIZATION certified by EURO-QUALITY SYSTEM may refer to its certification provided that:<\/p>\n<ul>\n<li>The company is certified<\/li>\n<li>Its certification is valid and is not subject to a withdrawal or suspension measure;<\/li>\n<li>Communication of this certification must not be misleading. In particular, when a subsidiary belonging to a group is certified, the communication must not suggest that all of the group&rsquo;s activities or subsidiaries are certified.<\/li>\n<\/ul>\n<p>An ORGANIZATION certified by EURO-QUALITY SYSTEM may use the EURO-QUALITY SYSTEM logotype.<\/p>\n<ul>\n<li>On its letterhead<\/li>\n<li>On its business cards and correspondence cards, provided it is associated with the ORGANIZATION. Various remarks:<\/li>\n<li>If you wish to use a logo, ask EURO-QUALITY SYSTEM for the detailed rules of use and your needs.<\/li>\n<li>You must neither modify nor adapt the EURO-QUALITY SYSTEM logo for your own use.<\/li>\n<li>Do not say that your ORGANIZATION has been &#8220;accredited&#8221; but &#8220;certified&#8221;.<\/li>\n<li>If your ORGANIZATION is certified to ISO XXX version nn, indicate the full designation, e.g. ISO 9001:2015.<\/li>\n<li>Do not place any logo or certification references to ISO 9001 or ISO 14001 conformity on products, product labelling or product packaging.<\/li>\n<li>Do not leave any ambiguity in the interpretation of your certificate that could be interpreted as indicating product conformity or that certifications are product certifications or product guarantees.<\/li>\n<li>Be precise in the scope of your ORGANIZATION&rsquo;s ISO 9001 or ISO 14001 certification, both in terms of activities and locations covered by the certification.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-the-certification-cycle\" data-fake-id=\"#the-certification-cycle\" data-slide-speed=\"200\" data-title=\"The ISO certification cycle\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : The ISO certification cycle\" data-aria_expanded=\"Cliquez pour r\u00e9duire : The ISO certification cycle\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"the-certification-cycle\" aria-expanded=\"false\">The ISO certification cycle<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"the-certification-cycle\" aria-labelledby=\"toggle-the-certification-cycle\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><ul>\n<li>Year N \u2014 Audit\n<ul>\n<li>initial or renewal audit with complete system review (documentary and on-site)<\/li>\n<\/ul>\n<\/li>\n<li>Year N+1\n<ul>\n<li>Surveillance audit must imperatively take place no later than 1 year after your initial audit date.<\/li>\n<\/ul>\n<\/li>\n<li>Year N+2\n<ul>\n<li>Surveillance audit must take place no later than 2 years after your initial audit date.<\/li>\n<\/ul>\n<\/li>\n<li>Year N+3\n<ul>\n<li>Renewal audit must imperatively take place no later than 3 years after your initial audit date. A new certificate is issued.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-iso-20387-in-france-accreditation-or-certification\" data-fake-id=\"#iso-20387-in-france-accreditation-or-certification\" data-slide-speed=\"200\" data-title=\"ISO 20387 in France: Accreditation or certification?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : ISO 20387 in France: Accreditation or certification?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : ISO 20387 in France: Accreditation or certification?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"iso-20387-in-france-accreditation-or-certification\" aria-expanded=\"false\">ISO 20387 in France: Accreditation or certification?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"iso-20387-in-france-accreditation-or-certification\" aria-labelledby=\"toggle-iso-20387-in-france-accreditation-or-certification\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>The scope of ISO 20387 states that &#8220;users of biobanks, regulatory authorities, organizations and systems using peer assessment, accreditation bodies and other entities may also use this document to confirm or recognize the competence of biobanks.&#8221;<\/p>\n<p>Therefore, any of these entities, in addition to the biobank internally, whether second party or third party like EQS, may use this standard and certify conformity of its implementation under its own responsibility.<\/p>\n<p>In its response to Club3CR at the end of 2020, the Director General of Cofrac clearly validated that:<\/p>\n<p>&#8220;A certification body may use this standard, provided it demonstrates its competence in the matter.&#8221;<\/p>\n<p>For reference, extract from the <a href=\"https:\/\/www.cofrac.fr\/quest-ce-que-laccreditation\/certification-et-accreditation-quelles-differences\/\" target=\"_blank\" rel=\"noopener\">Cofrac website dated 01\/03\/2022<\/a>:<\/p>\n<p>&#8220;Accreditation concerns only companies that perform control services&#8230; It is therefore aimed at testing and calibration laboratories, verification bodies, medical biology laboratories, and inspection, certification or qualification bodies.&#8221;<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-if-an-iso-20387-accreditation-program-were-launched-would-existing-certificates-be-cancelled\" data-fake-id=\"#if-an-iso-20387-accreditation-program-were-launched-would-existing-certificates-be-cancelled\" data-slide-speed=\"200\" data-title=\"If an ISO 20387 accreditation program were launched, would existing certificates be cancelled?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : If an ISO 20387 accreditation program were launched, would existing certificates be cancelled?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : If an ISO 20387 accreditation program were launched, would existing certificates be cancelled?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"if-an-iso-20387-accreditation-program-were-launched-would-existing-certificates-be-cancelled\" aria-expanded=\"false\">If an ISO 20387 accreditation program were launched, would existing certificates be cancelled?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"if-an-iso-20387-accreditation-program-were-launched-would-existing-certificates-be-cancelled\" aria-labelledby=\"toggle-if-an-iso-20387-accreditation-program-were-launched-would-existing-certificates-be-cancelled\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>Nothing requires it. Furthermore, the establishment of an accreditation scheme, in addition to the need for creation by a party or a regulatory text, requires the definition of a flexible accreditation scope, the drafting of reference documents, the identification of assessors, the solicitation of Committees&#8230; All these steps take time, during which the level of appropriation of ISO 20387 by French biobanks allows them to maintain a recognized leadership through their certification by a third-party body.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-will-iso-20387-cancel-nf-s96-900\" data-fake-id=\"#will-iso-20387-cancel-nf-s96-900\" data-slide-speed=\"200\" data-title=\"Will ISO 20387 cancel NF S96-900?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Will ISO 20387 cancel NF S96-900?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Will ISO 20387 cancel NF S96-900?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"will-iso-20387-cancel-nf-s96-900\" aria-expanded=\"false\">Will ISO 20387 cancel NF S96-900?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"will-iso-20387-cancel-nf-s96-900\" aria-labelledby=\"toggle-will-iso-20387-cancel-nf-s96-900\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>Nothing prevents certification under NF S96-900, and since this standard is not cited in a regulatory text, any certification body can continue to respond to a certification request under this standard.<\/p>\n<p>The decision of the national standardization body to withdraw a standard from its catalogue does not prevent its continued use (numerous examples exist in technical standards).<\/p>\n<p>The market for the provision and valorization of biobanks will dictate the longer-term approach on the coexistence of ISO 20387 and NF S96-900, or even, as currently, on a more targeted international recognition focused on ISO 9001.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-nf-s96-900-cancellation-what-happens-to-my-certification\" data-fake-id=\"#nf-s96-900-cancellation-what-happens-to-my-certification\" data-slide-speed=\"200\" data-title=\"NF S96-900 cancellation: what happens to my certification?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : NF S96-900 cancellation: what happens to my certification?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : NF S96-900 cancellation: what happens to my certification?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"nf-s96-900-cancellation-what-happens-to-my-certification\" aria-expanded=\"false\">NF S96-900 cancellation: what happens to my certification?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"nf-s96-900-cancellation-what-happens-to-my-certification\" aria-labelledby=\"toggle-nf-s96-900-cancellation-what-happens-to-my-certification\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>Even though the French standardization body cancelled the distribution of the NF S96-900 standard in summer 2023, the certificates issued by Euro Quality System remain valid.<\/p>\n<p>Surveillance and renewal audits can continue to be carried out under this standard.<\/p>\n<p>Although it is appropriate to consider a potential transition, EQS does not impose any mandatory switch to ISO 9001 and\/or ISO 20387 and continues to offer certification under NF S96-900.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-can-i-get-support-for-iso-20387-deployment-from-my-certification-body-particularly-during-my-iso-9001-or-nf-s96-900-certification-audits\" data-fake-id=\"#can-i-get-support-for-iso-20387-deployment-from-my-certification-body-particularly-during-my-iso-9001-or-nf-s96-900-certification-audits\" data-slide-speed=\"200\" data-title=\"Can I get support for ISO 20387 deployment from my certification body, particularly during my ISO 9001 or NF S96-900 certification audits?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : Can I get support for ISO 20387 deployment from my certification body, particularly during my ISO 9001 or NF S96-900 certification audits?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : Can I get support for ISO 20387 deployment from my certification body, particularly during my ISO 9001 or NF S96-900 certification audits?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"can-i-get-support-for-iso-20387-deployment-from-my-certification-body-particularly-during-my-iso-9001-or-nf-s96-900-certification-audits\" aria-expanded=\"false\">Can I get support for ISO 20387 deployment from my certification body, particularly during my ISO 9001 or NF S96-900 certification audits?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"can-i-get-support-for-iso-20387-deployment-from-my-certification-body-particularly-during-my-iso-9001-or-nf-s96-900-certification-audits\" aria-labelledby=\"toggle-can-i-get-support-for-iso-20387-deployment-from-my-certification-body-particularly-during-my-iso-9001-or-nf-s96-900-certification-audits\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>Euro Quality System (EQS) scrupulously applies the ethical and conflict-of-interest rules derived from IAF (International Accreditation Forum) MDs and COFRAC doctrines related to ISO 17021-1, including for standards such as NF S96-900 or ISO 20387 which are not part of our accreditation scopes, unlike for example ISO 9001 or ISO 14001.<\/p>\n<p>As a result, it is ethically impossible for us to provide consulting and support, a fortiori jointly with a certification audit. We can only carry out pre-audits and\/or mock audits under conditions defined by the doctrines and only before the initial audit of a standard.<\/p>\n<\/div><\/div><\/div><\/section><section class=\"av_toggle_section winsiders-faq__item\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div role=\"tablist\" class=\"single_toggle\"><h3 id=\"toggle-for-concerned-entities-what-about-the-recognition-by-the-dgos-of-iso-20387-as-quality-certification-for-biobanks\" data-fake-id=\"#for-concerned-entities-what-about-the-recognition-by-the-dgos-of-iso-20387-as-quality-certification-for-biobanks\" data-slide-speed=\"200\" data-title=\"For concerned entities, what about the recognition by the DGOS of ISO 20387 as quality certification for biobanks?\" data-title-open=\"\" data-aria_collapsed=\"Cliquez pour \u00e9tendre : For concerned entities, what about the recognition by the DGOS of ISO 20387 as quality certification for biobanks?\" data-aria_expanded=\"Cliquez pour r\u00e9duire : For concerned entities, what about the recognition by the DGOS of ISO 20387 as quality certification for biobanks?\" class=\"toggler av-title-above \" itemprop=\"name\" role=\"tab\" tabindex=\"0\" aria-controls=\"for-concerned-entities-what-about-the-recognition-by-the-dgos-of-iso-20387-as-quality-certification-for-biobanks\" aria-expanded=\"false\">For concerned entities, what about the recognition by the DGOS of ISO 20387 as quality certification for biobanks?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id=\"for-concerned-entities-what-about-the-recognition-by-the-dgos-of-iso-20387-as-quality-certification-for-biobanks\" aria-labelledby=\"toggle-for-concerned-entities-what-about-the-recognition-by-the-dgos-of-iso-20387-as-quality-certification-for-biobanks\" role=\"region\" class=\"toggle_wrap av-title-above \" itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"toggle_content invers-color\" itemprop=\"text\"><p>To date, the reference text cites NF S96-900, the annual data collection table cites NF S96-900 and ISO 9001, and both certifications are taken into account.<\/p>\n<p>Active working groups have expressed good hope of eventually seeing ISO 20387 added as an eligibility criterion.<\/p>\n<\/div><\/div><\/div><\/section><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do you assign an auditor to a file?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Euro-Quality System assigns an auditor whose technical skills match your field of activity and the standard concerned. Our network of partner auditors allows us to find the expert best suited to your sector.\"}},{\"@type\":\"Question\",\"name\":\"How long does ISO certification last?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Certification is issued for a period of 3 years. Annual surveillance audits are conducted to verify that your management system remains compliant with the standard.\"}},{\"@type\":\"Question\",\"name\":\"How does an ISO certification audit work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The initial certification audit takes place in two stages: a Stage 1 audit (documentary review) and a Stage 2 audit (on-site audit). Annual surveillance audits are then scheduled.\"}},{\"@type\":\"Question\",\"name\":\"How confidential is my data?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Euro-Quality System is committed to respecting the strictest confidentiality regarding all information obtained during audits. This confidentiality is contractually guaranteed with our auditors.\"}},{\"@type\":\"Question\",\"name\":\"What is the certification process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"TABLE OF CONTENTS\\n1. Description of the certification procedure\\n2. Initial certification\\n\\nA) Preliminary phase\\nB) Evaluation phases\\nC) Proposal phase\\nD) Decision phases\\nE) Certification phase proper\\n\\n3. Duration of certification\\n4. Surveillance audit\\n5. Extension of certification scope\\n6. Renewal of certification\\n7. Confidentiality\\n8. Suspension and withdrawal of certifications\\n9. Appeals by the certified company\\n10. Handling of complaints\\n11. Publicly accessible information\\n&nbsp;\\n\\n1. DESCRIPTION OF THE CERTIFICATION PROCEDURE\\nThe certification process of the company applying for certification is organized in accordance with the general operating criteria of a certification body as defined in the ISO\/IEC 17021 standard.\\n2. INITIAL CERTIFICATION\\nThe certification procedure comprises 5 main phases broken down into 9 steps:\\nA. Preliminary phase\\n1. Application review\\nThis step recommends a preliminary information visit by a member of our Management Board or a sales manager to the applicant company\u2019s facilities. The admissibility of the application is decided following a comprehensive review of the candidate\u2019s quality, safety and\/or environmental system, thus verifying that all requirements of the reference standard are covered. This preliminary information visit is at no cost to the company.\\nThis step translates the application request into the agreement signed between Euro-Quality System France and the company applying for certification.\\nB. Evaluation phases\\n2. File processing\\nThe audit team is selected and receives a mission brief. The company applying for certification is informed of this choice and may challenge this audit team within 8 days.\\n3. Review of the company documentation\\nThe audit team reviews the company\u2019s documentation. This review is generally carried out at our organization\u2019s offices unless the company wishes it to be done at its own premises. A report highlights any remarks and\/or non-conformities in the documentation and concludes on the possibility of proceeding to the next phase 2 of the certification process.\\n4. Audit preparation\\nAt the same time as the documentation review report, an audit plan is sent to the company, which has the opportunity to provide remarks within eight days.\\n5. Conduct of the audit\\nThe audit is conducted on the dates set out in the audit plan and in accordance with the planned schedule. The audit team finalizes the audit with a written report presented to the company\u2019s management. This report may be supplemented by remarks from the company\u2019s management. This report is transmitted to the Management Board of our certification body.\\nThe maximum time frame for implementing corrections and corrective actions for any major or critical non-conformity, during the conduct of an audit, is 6 (six) months after the audit date.\\nC. Proposal phase\\n6. Reviewers&rsquo; opinion\\nThe documentation review and evaluation audit reports, as well as the client\u2019s responses to any action requests (following non-conformities against the reference standard), are reviewed by one or two reviewers from the organization. These individuals, independent of the audit team, give an opinion on the certification file.\\nD. Decision phases\\n7. Certification decision\\nBased on the reviewers\u2019 opinion, the organization\u2019s Management Board makes the decision, either:\\n&#8211; to grant certification, without or with reservations on the scope;\\n&#8211; to put the decision on hold:\\n&#8211; for additional documentary information;\\n&#8211; for the results of a supplementary audit;\\n&#8211; to refuse certification.\\n8. Supplementary audit\\nThis audit is intended to gather information or evidence on the actions requested during the previous audit to address certain non-conformities in the company\u2019s quality, safety and\/or environmental system.\\nE. Certification phase proper\\n9. Materialization of certification\\nThe company benefiting from a favorable decision from the organization\u2019s Management Board receives:\\n&#8211; its certificates and logo(s) referring to its certification,\\n&#8211; a document explaining the terms of reference to the certification issued by our organization and in particular the rules for using the logo(s).\\n&#8211; The certification mark (the logo(s)) is used to promote the certification.\\n3. DURATION OF CERTIFICATION\\nCertification is granted for a period of three years and renewable for periods of three years (Special case: the ELV &#8211; End-of-Life Vehicle &#8211; approval is granted for a period of 6 years).\\n4. SURVEILLANCE AUDIT\\nDuring the certification period, the organization conducts periodic surveillance audits. These audits may be combined with other audits of the organization within the company.\\nThe surveillance audit must cover at minimum the effectiveness of the actions taken following the previous audit and, by sampling, the maintenance and application of the other points of the certification standard.\\nThese audits also help identify areas for improvement that will increase the effectiveness of the quality, safety and\/or environmental system in place, and improve the company\u2019s profitability.\\nCloser surveillance audits may also be triggered following:\\n\\nthe degradation of the management of the company&rsquo;s quality, safety and\/or environmental system,\\na substantiated complaint filed by a client of the company concerning its quality, safety and\/or environmental system,\\nany other information seriously calling into question the management of the company&rsquo;s quality, safety and\/or environmental system.\\n\\n5. EXTENSION OF CERTIFICATION SCOPE\\nThe certified company may request an extension of its certification scope at any time. The decision to grant or not grant the extension is made by our organization based on the report of the additional extension audit.\\n6. RENEWAL OF CERTIFICATION\\nDuring renewal (3 years after certification, except ELV 6 years), the audit team:\\n\\nreviews the evolution of the company\u2019s documentation,\\nreviews all points of the certification standard in the same way as the initial audit. The decision to renew or not renew the certification is made by the organization\u2019s Management Board based on the reviewers\u2019 opinion and the auditor\u2019s recommendations.\\nIn the event of exceeding the expiry date shown on the certificate, for any reason whatsoever, the company may no longer rely on this certificate until the renewal notification is issued.\\n\\n7. CONFIDENTIALITY\\nStrict measures are taken by our organization to ensure the confidentiality of information collected within the company.\\n8. SUSPENSION AND WITHDRAWAL OF CERTIFICATIONS\\nOur organization has the right to suspend, withdraw, reduce the scope or cancel the issued certificate in the following cases (by way of example &#8211; non-exhaustive):\\n\\nif the company has not responded to a reminder made by our organization to obtain tangible evidence of the implementation of an action request,\\nif the company does not comply with the agreements made with the organization under the organization-company agreement,\\nif the company abusively uses the certificate or the organization\u2019s logo(s),\\nif the company decides not to continue with certification.\\n\\nOur organization does everything possible to avoid the withdrawal of a certification by allowing the company to remedy in time the anomalies that led to the suspension of the certificate.\\nThe Management Board may request that the company return the original certificates in the event of suspension, withdrawal, cancellation or reduction of certification scope.\\nRestoration of certification is possible subject to compliance and in all cases within a maximum period of 6 months.\\n9. APPEALS BY THE CERTIFIED COMPANY\\nFollowing a substantiated request from the company, EURO-QUALITY SYSTEM acknowledges receipt of the appeal and contacts the company if necessary.\\nThe appeal is reviewed by competent persons who did not participate in the audit activities or the certification decision concerned. The admissibility of the appeal is assessed and the actions to be taken are defined in full impartiality.\\nAs far as possible, the decision takes into account the elements and expectations expressed by the company.\\n10. Handling of complaints\\nAny complaint or claim is handled by EURO-QUALITY SYSTEM provided it is submitted in writing. No anonymous complaint or claim will be processed, including if the applicant does not wish to be named, as handling would be impossible.\\nThe complaint or claim is handled by the Management of Euro-Quality System. It is subject to a processing request and feedback to the entity concerned. The applicant is informed of the correspondence and the follow-up. Based on the response, substantiated by the certified company, EURO-QUALITY SYSTEM may decide on corrective measures or dismiss the request; in all cases, the applicant is informed in writing.\\n11. Publicly accessible information\\nLists may be provided on request to certain organizations (e.g. chambers of commerce).\\nAny written request for certificate validity receives a response.\\nNo anonymous request (e.g. by phone) is processed.\"}},{\"@type\":\"Question\",\"name\":\"Communicating about your certification\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An ORGANIZATION certified by EURO-QUALITY SYSTEM may refer to its certification provided that:\\n\\nThe company is certified\\nIts certification is valid and is not subject to a withdrawal or suspension measure;\\nCommunication of this certification must not be misleading. In particular, when a subsidiary belonging to a group is certified, the communication must not suggest that all of the group&rsquo;s activities or subsidiaries are certified.\\n\\nAn ORGANIZATION certified by EURO-QUALITY SYSTEM may use the EURO-QUALITY SYSTEM logotype.\\n\\nOn its letterhead\\nOn its business cards and correspondence cards, provided it is associated with the ORGANIZATION. Various remarks:\\nIf you wish to use a logo, ask EURO-QUALITY SYSTEM for the detailed rules of use and your needs.\\nYou must neither modify nor adapt the EURO-QUALITY SYSTEM logo for your own use.\\nDo not say that your ORGANIZATION has been &#8220;accredited&#8221; but &#8220;certified&#8221;.\\nIf your ORGANIZATION is certified to ISO XXX version nn, indicate the full designation, e.g. ISO 9001:2015.\\nDo not place any logo or certification references to ISO 9001 or ISO 14001 conformity on products, product labelling or product packaging.\\nDo not leave any ambiguity in the interpretation of your certificate that could be interpreted as indicating product conformity or that certifications are product certifications or product guarantees.\\nBe precise in the scope of your ORGANIZATION&rsquo;s ISO 9001 or ISO 14001 certification, both in terms of activities and locations covered by the certification.\"}},{\"@type\":\"Question\",\"name\":\"The ISO certification cycle\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Year N \u2014 Audit\\n\\ninitial or renewal audit with complete system review (documentary and on-site)\\n\\n\\nYear N+1\\n\\nSurveillance audit must imperatively take place no later than 1 year after your initial audit date.\\n\\n\\nYear N+2\\n\\nSurveillance audit must take place no later than 2 years after your initial audit date.\\n\\n\\nYear N+3\\n\\nRenewal audit must imperatively take place no later than 3 years after your initial audit date. A new certificate is issued.\"}},{\"@type\":\"Question\",\"name\":\"ISO 20387 in France: Accreditation or certification?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The scope of ISO 20387 states that &#8220;users of biobanks, regulatory authorities, organizations and systems using peer assessment, accreditation bodies and other entities may also use this document to confirm or recognize the competence of biobanks.&#8221;\\nTherefore, any of these entities, in addition to the biobank internally, whether second party or third party like EQS, may use this standard and certify conformity of its implementation under its own responsibility.\\nIn its response to Club3CR at the end of 2020, the Director General of Cofrac clearly validated that:\\n&#8220;A certification body may use this standard, provided it demonstrates its competence in the matter.&#8221;\\nFor reference, extract from the Cofrac website dated 01\/03\/2022:\\n&#8220;Accreditation concerns only companies that perform control services&#8230; It is therefore aimed at testing and calibration laboratories, verification bodies, medical biology laboratories, and inspection, certification or qualification bodies.&#8221;\"}},{\"@type\":\"Question\",\"name\":\"If an ISO 20387 accreditation program were launched, would existing certificates be cancelled?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nothing requires it. Furthermore, the establishment of an accreditation scheme, in addition to the need for creation by a party or a regulatory text, requires the definition of a flexible accreditation scope, the drafting of reference documents, the identification of assessors, the solicitation of Committees&#8230; All these steps take time, during which the level of appropriation of ISO 20387 by French biobanks allows them to maintain a recognized leadership through their certification by a third-party body.\"}},{\"@type\":\"Question\",\"name\":\"Will ISO 20387 cancel NF S96-900?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nothing prevents certification under NF S96-900, and since this standard is not cited in a regulatory text, any certification body can continue to respond to a certification request under this standard.\\nThe decision of the national standardization body to withdraw a standard from its catalogue does not prevent its continued use (numerous examples exist in technical standards).\\nThe market for the provision and valorization of biobanks will dictate the longer-term approach on the coexistence of ISO 20387 and NF S96-900, or even, as currently, on a more targeted international recognition focused on ISO 9001.\"}},{\"@type\":\"Question\",\"name\":\"NF S96-900 cancellation: what happens to my certification?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Even though the French standardization body cancelled the distribution of the NF S96-900 standard in summer 2023, the certificates issued by Euro Quality System remain valid.\\nSurveillance and renewal audits can continue to be carried out under this standard.\\nAlthough it is appropriate to consider a potential transition, EQS does not impose any mandatory switch to ISO 9001 and\/or ISO 20387 and continues to offer certification under NF S96-900.\"}},{\"@type\":\"Question\",\"name\":\"Can I get support for ISO 20387 deployment from my certification body, particularly during my ISO 9001 or NF S96-900 certification audits?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Euro Quality System (EQS) scrupulously applies the ethical and conflict-of-interest rules derived from IAF (International Accreditation Forum) MDs and COFRAC doctrines related to ISO 17021-1, including for standards such as NF S96-900 or ISO 20387 which are not part of our accreditation scopes, unlike for example ISO 9001 or ISO 14001.\\nAs a result, it is ethically impossible for us to provide consulting and support, a fortiori jointly with a certification audit. We can only carry out pre-audits and\/or mock audits under conditions defined by the doctrines and only before the initial audit of a standard.\"}},{\"@type\":\"Question\",\"name\":\"For concerned entities, what about the recognition by the DGOS of ISO 20387 as quality certification for biobanks?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To date, the reference text cites NF S96-900, the annual data collection table cites NF S96-900 and ISO 9001, and both certifications are taken into account.\\nActive working groups have expressed good hope of eventually seeing ISO 20387 added as an eligibility criterion.\"}}]}<\/script><\/section><\/div>[av_section min_height='' min_height_pc='25' min_height_px='500px' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' padding='default' custom_margin='0px' custom_margin_sync='true' av-desktop-custom_margin='' 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